My Bio

Practical Experience

Information architecture, management, analysis and communication	15 years
Customer Relationship Management, including customer loyalty and customer profitability	15 years
The Internet and its use as a data collection and marketing tool	10 years
Market Research, qualitative and quantitative	15 years
Large and complex project management	10 years
Managing large and small teams comprising business and technical team members	8 years
Financial Services	20 years

Independent Consultant (Sydney and Melbourne, Australia)	Jun '02 to present
Vice President, Information & Traffic Monetisation (Melbourne, Australia & San Bruno, CA, USA) Sharinga Networks Inc	Jan '01 to Dec '01
Vice President, Information Products (Melbourne, Australia) FreeOnline Australia Pty Ltd	Feb '00 to Dec '00
Program Director, Group Information Program (Sydney, Australia) Commonwealth Bank of Australia	Jun '98 to Feb '00
Chief Manager, Information Management (Sydney, Australia) Commonwealth Bank of Australia	Feb '98 to Feb '00
Senior Manager, Customer Strategy & Research (Sydney, Australia) Commonwealth Bank of Australia	Aug '96 to Feb '98
Senior Manager, Customer Information & Analysis (Sydney, Australia) Commonwealth Bank of Australia	Sep '94 to Aug '96
Manager, Strategic Projects (Sydney, Australia) Commonwealth Bank of Australia	Apr '92 to Sep '94
Customer & Market Analyst (Sydney, Australia) Commonwealth Bank of Australia	'91 to Apr '92
Analyst, Operational Planning (Sydney, Australia) Commonwealth Bank of Australia	'88 to '91
Analyst, Strategic Planning (Sydney, Australia) Commonwealth Bank of Australia	Part Time in '86
Belmore Branch (Sydney, Australia) Commonwealth Bank of Australia	'84/'85 (3 months)

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